Get Support

At ICYM, customer satisfaction is our top priority. Whether you have questions about our products, need assistance with an order, or want tips on using our beauty tools, our support team is here for you. Explore our FAQ, contact us directly, or find helpful guides below to make the most of your ICYM experience.

Top Support Topics

Accepted Payment Methods
• Credit and Debit Cards: Visa, Mastercard, American Express, Discover
• Digital Wallets: Google Pay
• Buy Now, Pay Later Services: Affirm, Afterpay, Klarna
• Other Options: Bancontact, EPS, iDEAL, Przelewy24 (P24)

Payment Processing
• All payments are charged at checkout.
• Once your payment is successfully processed, you will receive a confirmation email with your order details.
• The primary currency accepted for transactions is USD.
• For international customers, please note that conversion fees may apply, and these are the responsibility of the customer.

Payment Security
• All transactions are processed securely via third-party providers WooPay or Google Pay, ensuring your payment information is fully protected.

Payment Issues
• Payment Failure: If your payment fails, please double-check your card details and try again. If the issue persists, contact your card issuer for assistance.

You can review our full payment policy HERE

USA Orders:
• Applicable taxes will be added to your total at checkout.

International Orders:
• Customs duties or additional taxes may be required upon delivery, depending on your country's regulations. These fees are the responsibility of the customer.

You can review our full payment policy HERE

Please review the policy below based on delivery location.

USA Orders:
• Handling Time: 1-3 Business Days
• Estimated Delivery: 3-6 Business Days once shipped
• Carrier: USPS Ground Advantage (Insured up to $100 USD)
• Warehouse Address: 3609 Irving Ave, Snyder, TX 79549 USA

International Orders:
• Handling Time: 1-3 Business Days
• Estimated Delivery: 14-35 Business Days once shipped
• Carrier: USPS First Class International (No Insurance)
• Warehouse Address: 3609 Irving Ave, Snyder, TX 79549 USA

You can review our full shipping policy HERE

All Customers
• If you are not satisfied with your purchase, you can request a refund within 30 days of delivery.
• To request a refund, please complete the below form or contact our team using one of the options provided.
• Refunds to credit cards may take 3-5 business days to process once the item has been successfully returned per RMA instructions.

You can review the full refund policy HERE.

• If you are experiencing issues with your order, payment, or any other aspect of your shopping experience, we’re here to help! Please use one of the following options below:

Support Options

Phone & Text:
+1 325-422-7224

Email Support:
[email protected]

Corporate Address:
3609 Irving Ave, Snyder, TX USA

Support Hours:
8:00am - 5:00pm CST

Or Message Us Below!

About Us

ICYM® Beauty offers eyelash and skincare products, designed to enhance your natural radiance every day.

Corporate Address
3609 Irving Ave, Snyder, TX 79549 USA

Support & Policies